Bbop user 1995

7 Delivery
7.1 We will contact you with an estimated delivery date, which will be within 30 days or any other agreed amount of time following the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order) or when you purchased the Product from us in person at our shop. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens.
7.2 You own a Product once we have received payment in full, including all applicable delivery charges.
7.3 Your Products may be delivered via two delivery methods:
7.3.1 Standard Delivery: this is delivery of your Product to a delivery address in the UK mainland either by post or, if it is too big to post, delivery to the ground floor of your UK mainland delivery address (or as otherwise agreed) assuming that we have reasonable access to do so and we do not have to take the Product up any more than 3 steps before completing delivery; and
7.3.2 Enhanced Delivery: this is the delivery of your Product to anywhere outside of UK mainland via post, or, if your delivery address is in the UK mainland but you do not want us to, or we do not have reasonable access to, deliver the Product to the ground floor of that address. For example, delivery to the first floor of your house where your Product needs to be delivered via a crane, or where scaffolding needs to be erected in order to deliver your Product through a window or when the Product needs to be taken up any more than 3 steps.
7.4 If you are unable to accept delivery of the Products on the agreed date of delivery, we may charge you for any costs of returning the Product to us, storage, insurance and re-delivery that we incur.
7.5 Delivery of an order shall be completed upon first attempt of Standard Delivery (or Enhanced Delivery if agreed) of the Product to the address you gave us (or a carrier organised by you collects them from us) and the Products will be your responsibility from that time.
7.6 If you are a mainland UK customer, we offer Standard Delivery of your Products free of charge unless otherwise advised.
7.7 Any costs for Enhanced Delivery will be in addition to the price paid for your Product. Please contact us for a quote for Enhanced Delivery.
7.8 If you are a consumer based in the European Union, you have legal rights if we deliver a Product late. If we miss the delivery deadline for a Product then you may treat the Contract as at an end straight away if any of the following apply:
7.8.1 we have refused to deliver a Product;
7.8.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
7.8.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
7.9 If you do not wish to treat the Contract as at an end straight away, or do not have the right to do so under clause 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.
7.10 If you do choose to treat the Contract as at an end for late delivery under clauses 7.8 and 7.9, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and any costs of Standard Delivery. If the Products have been delivered to you, you must either return them in person to us, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection from the point of Standard Delivery. Please call us on 020 8540 5541 or email us on to [email protected] to arrange collection.
8 International delivery
8.1 We deliver to customers worldwide.
8.2 If you order a Product from our site for delivery to a destination outside the mainland of the United Kingdom, this will be deemed as Enhanced Delivery and the cost of delivery will be in addition to the price paid on our site and we will contact you to organise delivery and provide you with a quote for such Enhanced Delivery. Your order will not be dispatched until we have received full payment of the delivery charges.
8.3 Your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
8.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

10 How to pay
10.1 You can pay for Products using PayPal, WorldPay or bank transfer online, debit or credit card, or cash at the point of purchase in store.
10.2 Payment for Products and services and all applicable delivery charges must be made in full in order for Products to be dispatched or services to be provided.

5 Right of return and refund for consumers in the European Union when purchasing our Products online
5.1 If you are a consumer based in the European Union, you have a legal right to cancel a Contract which has been made online, which starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Your deadline for cancelling the Contract is then as follows:
Your Contract End of the cancellation period
Your Contract is for a single Product. The end of the cancellation period is the end of 14 days after the day on which you receive the Product.
Your Contract is for multiple Products which are delivered on separate days. The end of the cancellation period is the end of 14 days after the day on which you receive the last of the Products ordered.


5.2 However, if you purchase a Product which is ‘made to order’ or personalised in any way, you will have no right to cancel a Contract.
5.3 To cancel a Contract, you just need to let us know that you have decided to cancel. You may use a copy of the form which is set out at the bottom of these Terms. You can also e-mail us at [email protected].
5.4 If you cancel your Contract we will:
5.4.1 refund you the price you paid for the Product less a reduction in price to reflect any reduction in the value of the Product that has been caused, in our opinion, by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Product and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
5.4.2 if your Product had been delivered to you by Standard Delivery (as defined below) and you incurred the costs for this, we will refund you these costs based on the least expensive delivery option; and
5.4.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(a) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 5.7; and
(b) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
5.5 If you have returned a Product to us under this clause 5 because it is faulty or mis-described, we will refund the price of the Product in full, together with any Standard Delivery charges you may have incurred, and any reasonable costs you incur in returning the item to us if by post, or if the Product is unable to be returned by post, we will arrange collection from you from the point at which Standard Delivery of Product was, or would have been, completed at your delivery address.
5.6 We will refund you via the payment method you used to pay.
5.7 If a Product has been delivered to you before you decide to cancel your Contract:
5.7.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract; and
5.7.2 if the Product was delivered to a UK address: we will be responsible for collecting the product from you or for the costs of returning the Product to us via Standard Delivery from where Standard Delivery of the Product was, or would have been, completed at your delivery address.
5.7.3 if the Product was delivered to an address outside of the UK: unless the Product is faulty or not as described (in this case, see clause 5.5) you will be responsible for the cost of returning the Product to us. If the Product is one which can be returned by post, we recommend that you use the carrier which delivered the Product to you and assume that these costs will not exceed the sum you were charged for delivery. If we have offered to collect the Product from you, we will charge you the cost of us collecting it from the point at which the Product was delivered, or would have been delivered, by Standard Delivery at your delivery address.
5.8 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 5 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
6 Right of return and refund for consumers outside of the European Union purchasing our Products online or for any consumer when purchasing our Products in store
6.1 Provided your Product is not ‘made to order’ or personalised in any way, you may contact us to end your Contract for a Product at any time before we have dispatched your Product, but in some circumstances we may charge you for doing so, as described below. This clause 6 does not affect your right to cancel where a product is faulty or mis-described.
6.2 If you are ending a Contract for a reason set out at 6.2.1 to 6.2.4 below the Contract will end immediately and we will refund you in full for any Products which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:
6.2.1 we have told you about an upcoming change to the Product or these terms which you do not agree to;
6.2.2 we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
6.2.3 there is a risk that supply of the Products may be significantly delayed because of Events Outside Our Control; or
6.2.4 you have a legal right to end the contract because of something we have done wrong.
6.3 If you are not ending the Contract for one of the reasons set out in clause 6.2, then the Contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the Contract.